Malware removal processes by Google are fataly flawed. Blogger (***.blogspot.com) arbitarily removes a blog from syberspace, without any notification and then leaves no route to resolution by the blog owner. How can they correct ANY flaw if it has been removed completely. (forget any laiblity on Google for quality of service!) This occured in my case, to http://mildgreens.blogspot.com Google has been unable to anser ANY correspondence as to why, how or procedures for recovery. And these same people expect us to trust them with our cloudspace, our digital access, even our phones!
This is damaging my business and my family! I have two files, a simpole html file and an swf file. My business is a simple 3d rendering company, and I am a sole-proprietor. Now that this "REPORTED SITE ATTACK" comes on, I am sure I am loosing business and my family can feel the impact. There never has been any malware / spyware / whatever on my site. You would think that Google, with all its power and cash would not make a mistake that would cause such devastation to a guy like me, who is just trying to make a living for himself and his family.
As a volunteer, who spends a lot of time in the Malware and Hacked sites section of the Google Webmaster Help Forum, I would like to clarify something here.
For the benefit of other readers, I would like to point out that the problem that Blair Anderson had with his blog was not a problem with the normal malware warning removal process.
When a non-blogspot site is flagged for malware, the owner/administrator still has access to their site in order to resolve the problem and "Request a Review." This process works as it should (even though some people struggle with detecting the malware issue and following through with requesting a review.) I think that most people are successfully helped with this process when they ask for assistance in the Webmaster Help Forum.
However, in the case of a number of bloggers flagged for malware because of popular widgets that began directing users to malicious sites, many blogs were not only flagged for malware, but were also disabled by Blogger.
Most sites flagged for malware today, are not because they are intentionally hosting or distributing malware, but because their sites have been hacked, or because of other elements on their sites that call content from remote sites, that have become malicious.
However, the sites are not made inaccessible to the site owner/administrator and they are able to fix them, request a review, and be back to normal within 24 hours (or so) of requesting a malware review.
Owners of blogspot blogs did not have the luxury of "fixing" their blogs because of actions that Blogger took to disable the blogs. Blogger provided a form to submit review requests to Blogger. Many were restored early in this process, however, others still seem to be languishing. I don't know why the discrepancy, but do hope that Blogger gets that issue resolved for the remaining disabled blogs, as well as future incidents.
Frequently, owners of flagged sites are not able to determine what caused their sites to be flagged, without assistance. It is common for them to assume that Google has made a mistake, when no such mistake was made.
Over and over again, people post in the Google Webmaster Help forum, starting their post with claims of Google mistakenly flagging their sites, and demanding an immediate resolution. They are indignant that their site has been flagged and are simply unaware of the many ways that the bad guys can use the owner's site to drive traffic to malicious content.
Sometimes, within minutes of posting in the Webmaster Help Forum, a volunteer has pointed out at least one issue with the site that is causing it to be flagged. At that point, the site owner becomes aware that Google has not made a mistake, and can channel their energy toward learning as much as possible about what happened and what to do about it.
I do hope that you found your way to the Webmaster Help Forum and not only got your issue resolved, but also came away with a greater understanding about issues related to malware and hacked sites.
I did requested a "malware" review for my site after cleaning it, but there is no response after more than a day. Your FAQ describes the review as automated. If it is, why do I see no response?
Kaleh does this blogger a disservice in suggesting my complaint was not a problem with the normal malware warning removal process. IT WAS EXACTLY THAT. They admitted it to the New Zealand media. They never said sorry it took months to sort out. They never identified what was the broken link... they certainly blamed 'bloglinker' but not for ANY of the links that I had (and none that I had linked too were hacked either). They made that bit up. Of that I am quite sure. It did take a persoanl representation to Google's Santa Monica offices which saw it restored within the hour. (pretty appaling since I had to fly from New Zealand to do so.... ) My greatest beef was that Google took so long, ignored all requests to discuss, and never spoke with me directly. They did speak to media... about me and my blog. I was left believing my blog (of over 1000 entries) had been completly wiped. Kaleh should re read my comments eleswhere on the blogger support forums. I was disgusted with Googles business model as much as I was disturbed they could arbitarily remove without as much as a 'here is why'. It was NEVER about malware. I have a website with exactly the same code from BlogLinker, with the same links. It works pefectly. They are all credible links, many of which are directly referenced in my blog entries, none of which Google's malware engines detected as 'anything' of note. I guess Googgle is not too big to stuff things up... even I accept that. But the evidence is in, they continued to do it badly, and showed no contrition. So, what have they learned? If the answer is bugger all... then that is instructive to those who use and or depend on Google deliverying a QoS.
hi Google I was playing a game which have 4 pics and letters to find out word common between the pics all I did on google was I wrote the letters and asked about what do they give words and I got some kind of block it's unfair thank you Riham
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7 comments :
Malware removal processes by Google are fataly flawed. Blogger (***.blogspot.com) arbitarily removes a blog from syberspace, without any notification and then leaves no route to resolution by the blog owner. How can they correct ANY flaw if it has been removed completely. (forget any laiblity on Google for quality of service!)
This occured in my case, to http://mildgreens.blogspot.com
Google has been unable to anser ANY correspondence as to why, how or procedures for recovery. And these same people expect us to trust them with our cloudspace, our digital access, even our phones!
This is damaging my business and my family! I have two files, a simpole html file and an swf file. My business is a simple 3d rendering company, and I am a sole-proprietor. Now that this "REPORTED SITE ATTACK" comes on, I am sure I am loosing business and my family can feel the impact. There never has been any malware / spyware / whatever on my site. You would think that Google, with all its power and cash would not make a mistake that would cause such devastation to a guy like me, who is just trying to make a living for himself and his family.
As a volunteer, who spends a lot of time in the Malware and Hacked sites section of the Google Webmaster Help Forum, I would like to clarify something here.
For the benefit of other readers, I would like to point out that the problem that Blair Anderson had with his blog was not a problem with the normal malware warning removal process.
When a non-blogspot site is flagged for malware, the owner/administrator still has access to their site in order to resolve the problem and "Request a Review." This process works as it should (even though some people struggle with detecting the malware issue and following through with requesting a review.) I think that most people are successfully helped with this process when they ask for assistance in the Webmaster Help Forum.
However, in the case of a number of bloggers flagged for malware because of popular widgets that began directing users to malicious sites, many blogs were not only flagged for malware, but were also disabled by Blogger.
Most sites flagged for malware today, are not because they are intentionally hosting or distributing malware, but because their sites have been hacked, or because of other elements on their sites that call content from remote sites, that have become malicious.
However, the sites are not made inaccessible to the site owner/administrator and they are able to fix them, request a review, and be back to normal within 24 hours (or so) of requesting a malware review.
Owners of blogspot blogs did not have the luxury of "fixing" their blogs because of actions that Blogger took to disable the blogs. Blogger provided a form to submit review requests to Blogger. Many were restored early in this process, however, others still seem to be languishing. I don't know why the discrepancy, but do hope that Blogger gets that issue resolved for the remaining disabled blogs, as well as future incidents.
@william
Frequently, owners of flagged sites are not able to determine what caused their sites to be flagged, without assistance. It is common for them to assume that Google has made a mistake, when no such mistake was made.
Over and over again, people post in the Google Webmaster Help forum, starting their post with claims of Google mistakenly flagging their sites, and demanding an immediate resolution. They are indignant that their site has been flagged and are simply unaware of the many ways that the bad guys can use the owner's site to drive traffic to malicious content.
Sometimes, within minutes of posting in the Webmaster Help Forum, a volunteer has pointed out at least one issue with the site that is causing it to be flagged. At that point, the site owner becomes aware that Google has not made a mistake, and can channel their energy toward learning as much as possible about what happened and what to do about it.
I do hope that you found your way to the Webmaster Help Forum and not only got your issue resolved, but also came away with a greater understanding about issues related to malware and hacked sites.
I did requested a "malware" review for my site after cleaning it, but there is no response after more than a day. Your FAQ describes the review as automated. If it is, why do I see no response?
Kaleh does this blogger a disservice in suggesting my complaint was not a problem with the normal malware warning removal process. IT WAS EXACTLY THAT. They admitted it to the New Zealand media. They never said sorry it took months to sort out. They never identified what was the broken link... they certainly blamed 'bloglinker' but not for ANY of the links that I had (and none that I had linked too were hacked either). They made that bit up. Of that I am quite sure. It did take a persoanl representation to Google's Santa Monica offices which saw it restored within the hour. (pretty appaling since I had to fly from New Zealand to do so.... )
My greatest beef was that Google took so long, ignored all requests to discuss, and never spoke with me directly. They did speak to media... about me and my blog. I was left believing my blog (of over 1000 entries) had been completly wiped. Kaleh should re read my comments eleswhere on the blogger support forums. I was disgusted with Googles business model as much as I was disturbed they could arbitarily remove without as much as a 'here is why'.
It was NEVER about malware. I have a website with exactly the same code from BlogLinker, with the same links. It works pefectly. They are all credible links, many of which are directly referenced in my blog entries, none of which Google's malware engines detected as 'anything' of note. I guess Googgle is not too big to stuff things up... even I accept that. But the evidence is in, they continued to do it badly, and showed no contrition. So, what have they learned? If the answer is bugger all... then that is instructive to those who use and or depend on Google deliverying a QoS.
hi Google
I was playing a game which have 4 pics and letters to find out word common between the pics
all I did on google was I wrote the letters and asked about what do they give words
and I got some kind of block
it's unfair
thank you
Riham
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